About these terms
Mpoawako is a dating website for adults seeking genuine personal relationships. These terms cover mpoawako.com and its installed progressive web app, including our community rules, payment conditions and privacy notice below.
The operator identified in Contact & complaints provides the service. When you expressly accept these terms at registration or checkout, you enter an agreement with that operator. Reading this page alone does not record acceptance. Keep a copy of the version you accept and your payment confirmation.
Our service helps members discover dating requests and open contact through WhatsApp. We are not a marriage bureau, an escort service, an emergency service or a guarantee of a relationship.
Adults only. Real people only.
You must have actually reached your 18th birthday, be legally able to enter this agreement and use the service lawfully. Parental permission does not permit anyone under 18 to join. Do not create an account for another person.
Use your own name, accurate details, a WhatsApp number you control and a recent, recognisable photograph of yourself. No stolen photographs, impersonation, invented identities or AI-generated faces presented as your identity. Maintain one personal account and keep your details current.
A displayed age calculated from a birth year is approximate. It is not proof that someone is an adult. Report suspected underage members immediately and do not contact them. We may restrict an account while investigating eligibility and request proportionate evidence through a secure process; never send identity documents in a public request.
A serious dating community
Use your single dating request to explain your genuine relationship intentions. You may edit it; do not use extra accounts to publish additional requests or bypass limits.
- Respect boundaries. No harassment, threats, stalking, coercion, hate speech, humiliation, discriminatory abuse or repeated unwanted contact.
- Keep content appropriate. No nudity, explicit sexual material, sexual exploitation, non-consensual intimate images or sexual content involving anyone under 18. Do not upload photographs of children.
- No transactions disguised as dating. No escort advertising, paid sexual arrangements, compensated relationships, fundraising, investment offers, selling products or recruiting members into other services.
- No scams or privacy abuse. No fake emergencies, requests for PINs or passwords, blackmail, doxxing, sharing another person’s number without permission or exposing private conversations to shame them.
- No platform abuse. No bots, scraping, bulk messaging, account trading, malicious code, security attacks, evading bans or manipulating contact allowances.
These rules also apply to harmful conduct towards people you meet through Mpoawako after a conversation moves off the website. Report honestly and provide relevant evidence. Deliberately false or retaliatory reports are prohibited.
WhatsApp contacts & consent
Browsing profiles is free. Eligible members receive two new contact unlocks per day, resetting at midnight in Africa/Nairobi time. Unused free unlocks do not carry forward. Reopening someone already in your contacted history does not use another new-contact allowance.
An unlock means the site authorises access to a member’s WhatsApp contact link. It does not mean a message was sent, read or answered. A browser or WhatsApp failure after a recorded unlock may not automatically restore the allowance; use your contacted history to reopen the same contact.
Age preferences, availability, privacy settings, blocks and moderation may prevent an unlock. A paid pass does not override these checks. Compatibility is based on member-provided preferences, not a scientific assessment or verified identity.
Allowing WhatsApp contact makes your number available to eligible members who unlock it. They may retain it, and your WhatsApp settings determine what else they can see. Pausing contact or deleting your account prevents future site access as applicable, but cannot retrieve numbers already obtained. You can manage contact availability in your profile.
Contact access is permission to make a respectful introduction only. It creates no obligation to reply, meet, date or engage in intimacy. Consent must be freely given, specific and ongoing; stop when someone declines or withdraws it.
Payments, activation & refunds
The current standard weekly pass is KSh 199 for seven days, with unlimited new contact unlocks during its active period, subject to eligibility and anti-abuse rules. Checkout must show the actual price, duration and any contact limit for the plan you choose. Those confirmed order details govern that purchase.
Payment is a one-time M-Pesa payment, not automatic renewal. We do not request or store your M-Pesa PIN. Check the amount and recipient on the genuine M-Pesa prompt before authorising it. Your mobile provider may impose separately disclosed charges.
A pass activates only after successful payment confirmation. A pending prompt, screenshot or debit notification alone may require reconciliation. Renewing an active pass extends the applicable remaining period; your profile shows the confirmed start and expiry. Future price changes do not alter an already purchased pass.
Payment buys site contact access, not a reply, date, verification service or successful relationship. An available and correctly delivered pass is not ordinarily refundable merely because another member does not respond, you do not use it or you change your mind. This does not remove any cancellation, refund or other remedy required by Kenyan law.
Report duplicate charges, incorrect amounts, confirmed payments without access and material service failures through payment help or the contact below. Include your order reference, M-Pesa receipt, amount, payment date and the paying number; never include your PIN. We will investigate and provide the appropriate correction, extension or refund, subject to applicable rights. Do not pay again while an earlier payment is still under review.
Account deletion does not itself submit a refund request. Suspension does not automatically forfeit statutory rights or justify retaining money for services that were not lawfully supplied. Before buying, review and correct your details; retain your order confirmation and this policy.
Your photographs & dating request
You retain ownership of your content. Upload only content you created or have permission to use, including permission from identifiable adults appearing in it. Avoid group photos and photographs that expose another person’s personal details.
You grant Mpoawako a non-exclusive, royalty-free permission to host, resize, compress, display and review your content only as needed to operate, secure and moderate the service. This does not authorise selling your photographs or using your identity in unrelated advertising without separate permission.
Editing or deleting content ends public use as applicable, subject to limited records legitimately needed for safety investigations, disputes or legal duties. Member screenshots or copies made outside our control may remain. You must not copy, republish or commercially use another member’s content without a lawful basis.
Reports, restrictions & account closure
Use the member report option for fake profiles, suspected minors, harassment, scams or inappropriate content. Block unwanted contact on WhatsApp as well where needed. In immediate danger, seek help from the police or local emergency services; website reports are not an emergency response channel.
We may review requests before publication, remove content, limit contact access, suspend or close accounts for breaches, credible safety concerns, fraud or lawful requirements. Payment does not guarantee approval of a request. We aim to act proportionately and may restrict access urgently while investigating.
Where lawful and safe, we will explain the main reason for a restriction. You may request a review through the contact below, identifying your account and explaining the relevant facts. We may withhold details that would expose a reporter, compromise security or prejudice an investigation. Report confidentiality is not absolute where disclosure is legally necessary.
You can request account deletion from your profile. Do not return under another identity to evade a restriction. Content removal and any payment remedy will be considered separately.
Meet carefully
Profile approval and a working WhatsApp number do not certify identity, age, character, criminal history or safety. We do not promise background checks, continuous monitoring of conversations or the absence of fraudulent members. We cannot read your private WhatsApp messages unless you choose to submit relevant evidence.
For an initial meeting, choose a busy public place, tell someone you trust your plans and arrange your own transport. Avoid sharing your home address, financial details or intimate images. Never send money to a member because of a claimed emergency, an investment opportunity or a demand to prove your interest. Leave if you feel uncomfortable.
You remain responsible for your own communications and choices. These precautions do not excuse another person’s misconduct or remove Mpoawako’s legal obligations.
Privacy notice
What we handle
Account details include your name, email, WhatsApp number, birth year, gender and location. Dating information includes your photographs, request, connection goal and age preferences. We also process saved profiles, contact history and daily usage; account sessions and device/network information used for security; reports and support requests; and payment references, paying numbers, amounts, statuses and receipts. We do not require an M-Pesa PIN.
Visibility & purposes
Your dating profile, approximate age, location, photographs and approved request are intended for other people browsing the service. Do not put private contact details or sensitive personal history in your public request. Email, password hashes and payment records are not intended for public profile display. Your WhatsApp number is shared through the contact feature described above.
We use information to create your account, show dating requests, apply preferences and contact limits, process payments, respond to reports and secure the service. Core account and payment processing is necessary for the service agreement. Security and abuse prevention rely on appropriately balanced legitimate interests; legally required records rely on legal obligations. Optional uses need an appropriate separate basis.
Sensitive information & choices
Dating details can reveal sensitive information. Where express consent is required, we must obtain it for the particular processing; accepting these terms is not blanket permission for unrelated sensitive-data use or marketing. You may withdraw consent by contacting us or removing the relevant information, though necessary dating features may then be unavailable.
Recipients & external services
Authorised administrators and necessary hosting, technical and payment providers may access information for their functions. Safaricom processes M-Pesa transactions. Opening WhatsApp takes you to an external service operated under its own terms and privacy policy, including its international processing. Other members receiving your number are separate recipients.
We do not offer members’ personal information for sale. Necessary disclosure may occur for a lawful request, rights protection or a safety investigation, limited to the relevant information. Any international transfer we arrange must meet applicable Kenyan safeguards; sensitive-data transfers require additional conditions. Choosing WhatsApp does not waive your rights against us.
Retention & deletion
Active account records support your use of the service. Deleting your profile removes it from normal member access and revokes sessions; it is not an immediate erasure of every database record. Limited account, payment, contact and moderation records may remain where necessary for a defined legal, dispute, fraud-prevention or safety purpose. Backups may retain earlier copies until their normal replacement. Retained records must be restricted and removed or anonymised when no longer needed; there is no promise of indefinite retention.
Your rights
Subject to applicable conditions, you may request information, access, correction, objection, erasure, consent withdrawal and data portability. We may proportionately verify the requester. We will respond within applicable legal periods and explain any lawful refusal. You may complain directly to the Office of the Data Protection Commissioner; contacting us first is not compulsory.
Security
The service uses password hashing, controlled administrative access and session protections. Photo processing checks files and creates compressed image copies. No internet service is completely secure. If a personal-data breach triggers notification duties, affected people and the regulator must be notified as required by law. Do not send passwords, PINs or unnecessary identity documents to support.
Responsibilities & legal rights
We provide and maintain the service with reasonable care. Availability can be affected by maintenance, connectivity, payment-provider interruptions and external services. We cannot promise uninterrupted access or a particular dating outcome. Material failures affecting a paid service remain subject to appropriate remedies.
Members are responsible for their own unlawful conduct and for content they submit. Mpoawako is responsible for its own acts and omissions as required by law. To the extent Kenyan law permits, we exclude speculative losses arising solely from an unsuccessful dating outcome; this is not a blanket exclusion of liability.
Nothing excludes liability for fraud, deliberate wrongdoing, gross negligence, or any liability or remedy that cannot lawfully be excluded. Consumer, privacy and other mandatory rights remain available. These terms contain no compulsory arbitration, class-action waiver or promise that Mpoawako cannot be sued.
Kenyan law governs this agreement, subject to any mandatory protections that also apply. Disputes may be brought before a competent Kenyan court or appropriate regulator. We encourage an opportunity to resolve a complaint directly, without making it a condition of exercising statutory rights.
Policy versions & changes
This document was prepared on 8 October 2026. The current policy version and effective date appear above. Its effective date is shown above when the operator has completed publication details. Dates are fixed policy dates, not automatically changed each time you open the page.
We will identify material changes and give appropriate notice. Where renewed agreement or consent is required, we must obtain it; merely replacing the page does not record your acceptance. New terms do not retrospectively reduce the benefits of an existing paid order or remove accrued rights. Separate checkout records should preserve the plan and policy version applying to each purchase.
Contact & complaints
- Legal operator / data controller
- Operator details pending
- Support, privacy requests & appeals
- Contact email pending
- Correspondence address
- Address pending
For a member safety concern, use the report option on their profile or request. For a payment problem, use payment help or the email above. The contact email also covers requests after account deletion. Include only information relevant to your concern.
Kenyan legal framework
This policy is informed by the Data Protection Act, 2019 and applicable regulations; the Consumer Protection Act, 2012; and Kenya’s adult eligibility and consent framework. Applicable law prevails over an inconsistent clause. The links below are reference materials, not additional terms incorporated into this agreement.